Support

FAQs



Order
Show Items


    Search

 

Q.

Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?

 

A.

Some player device such as PlayStation 4 or Xbox One supports 24Hz output with its optional setting. 24Hz output is an optional HDMI feature, so it is  not necessarily supported with displaying devices. Please disable 24Hz output of the player device if the monitor does not support 24Hz input.


[Typical 24Hz supported monitor]

  • FORIS FS2735, FG2421
  • ColorEdge series with HDMI input (e.g. CG2420, CS230)

[Typical 24Hz non-supported monitor]

  • FORIS FS2434, FS2333
  • FlexScan EV series with HDMI input (e.g. EV2750, EV2450)

(As of March 2016)

 

▼ Model:EV3237 FAQ ranking

No. Question Category Date
1 FlexScan
ColorEdge
FORIS
January 20, 2015
2 FlexScan
ColorEdge
FORIS
January 5, 2015
3 FlexScan
ColorEdge
August 21, 2015
4 FlexScan
ColorEdge
FORIS
March 10, 2016
5 FlexScan
ColorEdge
FORIS
March 17, 2015
6 FlexScan
ColorEdge
May 26, 2015
7 FlexScan
July 10, 2019
8 FlexScan
September 22, 2014
9 FlexScan
September 24, 2014
10 FlexScan
September 22, 2014

 

▼ Model:EV3237 Latest updates

No. Question Category Date
1 FlexScan
July 10, 2019
2 FlexScan
ColorEdge
FORIS
March 10, 2016
3 FlexScan
ColorEdge
August 21, 2015
4 FlexScan
ColorEdge
FORIS
March 17, 2015
5 FlexScan
ColorEdge
FORIS
January 20, 2015
6 FlexScan
ColorEdge
May 26, 2015
7 FlexScan
ColorEdge
FORIS
January 5, 2015
8 FlexScan
September 24, 2014
9 FlexScan
September 22, 2014
10 FlexScan
September 22, 2014