FAQ | EIZO CORPORATION

Support

FAQs

When using a Mini DisplayPort to VGA conversion adapter for an analog connection between the monitor and a Mac, a 1920 x 1200 resolution is not displayed. What should I do?

This problem occurs with all 1920 x 1200 monitors except the CG245W, CG243W, SX2462W, and SX2262W. Please use a Mini DisplayPort to DVI conversion adapter and connect by a digital connection.

▼ Product Categories：FlexScan, ColorEdge FAQ ranking

No.	Question	Category	Date
1	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan ColorEdge	April 17, 2025
2	Is it ok to setup the monitor on painted surface?	FlexScan ColorEdge	January 20, 2015
3	There is a clicking noise coming from the monitor.	FlexScan ColorEdge	January 7, 2022
4	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	FlexScan ColorEdge
5	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan ColorEdge	January 5, 2015
6	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan ColorEdge	February 7, 2023
7	Does the power ON/OFF operation shorten backlight life?	FlexScan ColorEdge
8	Does "Usage Time" in the ScreenManager menu c…▼ Does "Usage Time" in the ScreenManager menu count the screensaver's running time?	FlexScan
9	Is it necessary to install the monitor information file…▼ Is it necessary to install the monitor information file attached to the monitor packages?	FlexScan
10	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan ColorEdge	April 17, 2025
11	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	FlexScan ColorEdge	August 29, 2024
12	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan ColorEdge	July 31, 2020
13	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan ColorEdge	August 21, 2015
14	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	FlexScan ColorEdge
15	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan ColorEdge	February 17, 2023
16	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	FlexScan ColorEdge	September 13, 2024
17	When using the HDR supported ColorEdge, the color appea…▼ When using the HDR supported ColorEdge, the color appears washed out or extremely overexposed / bright.	ColorEdge	January 12, 2023
18	Which type of DVI-D cable should I use for square monit…▼ Which type of DVI-D cable should I use for square monitors?	FlexScan
19	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan ColorEdge	July 15, 2022
20	<Touch Screen (Analog Resistive Technology)> Caut…▼ <Touch Screen (Analog Resistive Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014

▼ Product Categories：FlexScan, ColorEdge Latest updates

No.	Question	Category	Date
1	ColorNavigator Network Tutorial Videos	ColorEdge	January 16, 2025
2	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	FlexScan ColorEdge	September 13, 2024
3	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	FlexScan ColorEdge	August 29, 2024
4	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan ColorEdge	February 17, 2023
5	When using the HDR supported ColorEdge, the color appea…▼ When using the HDR supported ColorEdge, the color appears washed out or extremely overexposed / bright.	ColorEdge	January 12, 2023
6	There is a clicking noise coming from the monitor.	FlexScan ColorEdge	January 7, 2022
7	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan ColorEdge	July 15, 2022
8	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	FlexScan ColorEdge	December 6, 2022
9	"Compatibility Mode" turns on by itself.	FlexScan	April 16, 2021
10	How can I switch input signals with hotkeys using Scree…▼ How can I switch input signals with hotkeys using Screen InStyle?	FlexScan	January 23, 2023
11	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan ColorEdge	July 31, 2020
12	What device name is a USB LAN adapter equipped in a mon…▼ What device name is a USB LAN adapter equipped in a monitor recognized in Windows OS or macOS?	FlexScan	June 29, 2020
13	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan ColorEdge	April 17, 2025
14	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan ColorEdge	April 17, 2025
15	Does the round part on the top side of EX3 and EX4 ligh…▼ Does the round part on the top side of EX3 and EX4 light up when running measurements?	ColorEdge	August 2, 2019
16	How can I change the Advanced Settings of Auto EcoView?	FlexScan	July 10, 2019
17	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
18	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
19	RGB high tones (Especially green) are lost when HDMI co…▼ RGB high tones (Especially green) are lost when HDMI connection used on the CG3145 / CG319X.	ColorEdge	June 28, 2018
20	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016

Keyword	Order	Show Items
Product Category	Type of Information