Support

Warranty

Warranty Term by Product Type

 

FlexScan ColorEdge FORIS RadiForce
DuraVision Raptor / Re/Vue eClient Accessories

 

Models Warranty Term Pixel Policy
EV3237, EV2750, EV2736W, EV2730Q, EV2455, EV2450, EV2436W, EV2336W 5 years (main body and LCD panel)
Usage time is limited to 30,000 hours or less
Zero bright (fully-lit) sub-pixels for six months for units purchased on September 1, 2015 or later.
EV2416W, EV2316W, EV2216W, S2133, S1933, S1923, S1903, S1703, S1503 5 years (main body and LCD panel)
Usage time is limited to 30,000 hours or less
-
All FlexScan monitors 17" and greater (except touch panels) announced between June 1, 2003 and May 31, 2012 and the following models: S1501-B, S1501, L557, L695, L767, L985E 5 years (main body)
3 years (LCD panel)
Usage time is limited to 30,000 hours or less
-
All models (including touch panels) not listed above. 3 years (main body and LCD panel) -

 

Models Warranty Term Brightness & Color Warranty Pixel Policy
CG318-4K, CG248-4K, CG277, CG247, CG2420 5 years (main body and LCD panel)
Usage time is limited to 30,000 hours or less
5 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 120 cd/m2 and color temperature of between 5000 and 6500 K Zero bright (fully-lit) sub-pixels for six months for units purchased on September 1, 2015 or later.
CG276, CG246, 5 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 120 cd/m2 and color temperature of between 5000 and 6500 K -
CX271, CX241, CS270, CS240, CS2420, CS230 - Zero bright (fully-lit) sub-pixels for six months for units purchased on September 1, 2015 or later.
CX270, CX240 - -
CG303W, CG301W, CG275W, CG245W, CG243W, CG242W, CG241W, CG223W 5 years (main body)
3 years (LCD panel)
Usage time is limited to 30,000 hours or less
3 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 120 cd/m2 and color temperature of between 5000 and 6500 K. -
CG211, CG221, CG232W 5 years (main body)
3 years (LCD panel)
Usage time is limited to 30,000 hours or less
3 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 100 cd/m2 and color temperature of between 5000 and 6500 K. -
CG222 5 years (main body)
3 years (LCD panel)
Usage time is limited to 30,000 hours or less
3 years subject to the usage time being limited to 10,000 hours if used within the recommended brightness of up to 80 cd/m2 and color temperature of between 5000 and 6500 K.
CE240W, CE210W, CG220,
CG19
5 years (main body)
3 years except for the backlight of the CG220 which is 2 years (LCD panel)
Usage time is limited to 30,000 hours or less

 

Models Warranty Term Pixel Policy
FS2735, FS2434, FG2421 5 years (main body and LCD panel)
Usage time is limited to 30,000 hours or less
Zero bright (fully-lit) sub-pixels Six months from purchase date for purchases made on September 1, 2015 or later.
FS2333 5 years (main body and LCD panel)
Usage time is limited to 30,000 hours or less
All models launched before June 1, 2012. 5 years (main body)
3 years (LCD panel)
Usage time is limited to 30,000 hours or less
 
Models Warranty Term
Digital Mammography Monitors
RadiForce GX550, GX540

Multi-Modality Monitors
RadiForce RX850, RX660, RX650, RX440

Diagnostic Monitors
RadiForce GX340, RX350, RX340, GX240, RX250, RX240

Clinical Review Monitors
RadiForce MX242W, MX215

Surgical Monitors
SCD 19102
5 years
Clinical Review Monitors
RadiForce MX191
5years (main body)
3 years (LCD panel)
Usage time is limited to 30,000 hours or less
Clinical Review Monitors
RadiForce MS235WT
3 years

 

Models Warranty Term
FDU2603W, FDU2603WT, FDU2602W, FDU2602WT, FDU2101, FDU2101T, FDS1921T, FDS1904, FDS1904T, FDS1721T, FDX1501-A, FDX1501T-A 3 years
All models not listed above 2 years
 
Models Warranty Term
Raptor WS3001 5 years (main body)
3 years (LCD panel)
Usage time is limited to 30,000 hours or less
Raptor monitors (except the WS3001)

Raptor graphics boards

Re/Vue video recording and streaming solutions
2 years
 
Models Warranty Term
All models 3 years
 
Models Warranty Term
i·Sound speaker unit 3 years
Optional LCD monitor arms, stands, and hoods sold separately from the monitors 1 year

All warranties are valid only in countries or territories where EIZO group companies and authorized distributors are located.

For further warranty details, please visit our Contact EIZO page to get in touch with the EIZO group company or authorized EIZO distributor in your region.

Exceeding the standard limited warranty for FlexScan or FORIS products, EIZO will offer an additional three (3) year warranty option at an extra fee from the date of expiration of the standard limited warranty (United States only). Please contact our office in the USA for more details.


General Provisions

Notwithstanding any other provision of this Warranty, EIZO and distributors authorized by EIZO shall have no obligation under this Warranty whatsoever in any of the cases as set forth below:

 

  • Any defect of the Product caused by freight damage, modification, alteration, abuse, misuse, accident, incorrect installation, disaster, faulty maintenance and/or improper repair by third party other than EIZO and Distributors;
  • Any incompatibility of the Product due to possible technical innovations and/or regulations;
  • Any deterioration of display performance caused by the deterioration of expendable parts such as the LCD panel and/or backlight, etc. (e.g. changes in brightness, changes in brightness uniformity, changes in color, changes in color uniformity, defects in pixels including burnt pixels, etc.);
  • Any defect of the Product caused by external equipment;
  • Any defect of the Product on which the original serial number has been altered or removed;
  • Any normal deterioration of the product, particularly that of consumables, accessories, and/or attachments (e.g.buttons, rotating parts, cables, User's Manual, etc.); and
  • Any deformation, discoloration, and/or warp of the exterior of the product including that of the surface of the LCD panel.

EIZO FlexScan, ColorEdge, and FORIS Bright Pixel Policy

EIZO Bright Pixel Policy Conditions

EIZO's policy covers visible, bright (fully-lit) sub-pixels as detailed in the following table.

Bright sub-pixel defects Zero bright pixels
Bright sub-pixel defined
  • A red, blue, and green pixel that is always lit on a black background of an LCD screen is deemed a bright sub-pixel.
  • A pixel that is always dark or colored on a white background of an LCD screen is deemed a dark pixel. Dark sub-pixels are not covered by this policy.
Usage conditions
  • Ambient illuminance is more than 500 lux (typical office environment)
  • Viewing distance is more than 35 cm
Applicable models
Warranty period Six months from purchase date for purchases made on September 1, 2015 or later.

Pixel Structure

A full pixel (white) consists of one red, green, and blue sub-pixel.

pixels

 

What Is a Bright Sub-Pixel?

A bright sub-pixel is one that is fully lit. In the example below the red sub-pixel remains lit even when the surrounding sub-pixels are unlit.

  Bright sub-pixel
img_02.jpg

 

EIZO's Bright Pixel Policy Does Not Cover the Following Conditions.

Partially lit, type 1

img_03.jpg

Partially lit, type 2

img_04.jpg

Foreign substance

img_05.jpg

 

Dark Sub-Pixels

 A sub-pixel that is always colored on a white background.
img_06.jpg