Relationship with Customers

We provide product information at our showrooms and through sales and marketing activities while offering clear explanations in response to inquiries and during consultations through customer liaisons so that customers can depend on us with complete confidence.

We consider customer support before and after purchase as an aspect of EIZO quality. In addition to delivering highly reliable products, we offer customer-centered support services with the hope that they will confidently enjoy our products for a long time, as is seen in our long-term assurance through the five-year warranty* for our monitors. Customers can also choose from different repair services depending on the product and user environment, such as product returns for repair or onsite repairs.

Excluding some products. Some repairs within the warranty period are subject to additional charges in accordance with the specific terms of the applicable warranty.

Customer inquiries and feedback are quickly disseminated within EIZO to improve product specifications and functions as well as our services by leveraging our integrated product development, production, sales, and customer support capabilities. R&D staff accompany sales representatives on visits to corporate customers so they can listen directory to them and later reflect their requirements in product development.