Troubleshooting

No Picture Displayed

Power indicator does not light up

• Check whether the power cord is connected properly.
• Turn on the main power switch on the back of the monitor.
• Touch .
• Turn off the main power switch on the back of the monitor, and then turn it on again a few minutes later.

Power indicator is lighting white

• Increase the various adjustment values for "Brightness" and "Gain" in the Setting menu (see Color).

Power indicator is lighting orange

• Switch the input signal.
• Turn the setting "On" for "Compatibility Mode" on the "Administrator Settings" menu (see Compatibility Mode).
• Move the mouse or press any key on the keyboard.
• Check whether the external device is turned on.
• Turn off the main power switch on the back of the monitor, and then turn it on again.

The message "No Signal" appears in the screen

Example:

• The message shown above may appear as some external devices do not output a signal immediately after power-on.
• Check whether the external device is turned on.
• Check whether the signal cable is connected properly.
• Switch the input signal.
• Turn off the main power switch on the back of the monitor, and then turn it on again.
• Try setting "Auto Input Detection" in the "Administrator Settings" menu to "Off" and switching the input signal manually (see Auto Input Detection).

The message "Signal Error" appears in the screen

Example:

• Check whether the external device is configured to meet the resolution and vertical scan frequency requirements of the monitor. The list of compatible resolutions for this product is available for download from our web site:
  (www.eizoglobal.com )
• Reboot the external device.
• Select an appropriate setting using the graphics board’s utility. Refer to the User’s Manual of the graphics board for details.

The message "DP Unsupported" appears in the screen

Example:

• Check whether the connected cable is a signal cable recommended by us.
• Check whether the USB-C of the connected device supports video signal output (DisplayPort Alt Mode). For details, contact the manufacturer of the device.
• Connect a DisplayPort cable or an HDMI® cable.

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Imaging Problems

The screen is too bright or too dark

• Adjust "Brightness" in the Setting menu (see Color). (The LCD monitor backlight has a limited life span. If the screen becomes dark or begins to flicker, contact your local EIZO representative.)

Characters and images are blurred

• Check whether the external device is configured to meet the resolution and vertical scan frequency requirements of the monitor. The list of compatible resolutions for this product is available for download from our web site:
  (www.eizoglobal.com )
• Try setting the magnification of display on the OS to "100 %". When using multiple monitors, try setting the magnification of display to "100 %" on all monitors.

Afterimage visible

• This phenomenon is characteristic of LCD panels. We recommend avoiding displaying static images for extended periods of time.
• Use the external device's screensaver or power save function if displaying the same image for extended periods of time.
• Depending on the image, an afterimage may appear even if it was displayed for a short period of time. To remove such a phenomenon, change the image or keep the power turned off for several hours.

Green / red / blue / white / dark dots remain on the screen

• This is due to LCD panel characteristics and not a malfunction.

Interference patterns or pressure marks remain on the LCD panel

• Leave the monitor with a white or black screen. The symptom may disappear.

Noise appears on the screen

• When inputting HDCP system signals, normal images may not be displayed immediately.

The positions of windows and icons are shifted when the monitor is turned off/on or when restored from power saving mode

• Turn the setting "On" for "Compatibility Mode" on the "Administrator Settings" menu (see Compatibility Mode).

The color shown on the screen is not correct

• Try changing "Input Color Format" in the Setting menu (see Input Color Format).

Images are not displayed over the entire area of the screen

• Try changing "Picture Expansion" in the Setting menu (see Picture Expansion).
• Check whether the setting for the resolution of the external device matches the resolution of the monitor.

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SelfCalibration Problems

The built-in calibration sensor does not come out/stays out

• Turn off the main power, and then turn it on again a few minutes later.

SelfCalibration cannot be executed

• Check whether a color mode for executing SelfCalibration has been set (see Settings - Mode Settings - Standard Mode or Settings - Mode Settings - Advanced Mode (CAL)).
• Check whether the date and time are set correctly on the monitor (see Settings - Clock Adjustment).
• Check whether the execution schedule been set (see Settings - Schedule - Start time).
• Check whether the calibration targets are set correctly (see "Target Settings" below).
• Target Settings - Brightness
• Target Settings - Black Level
• Target Settings - White Point - Temperature
• Target Settings - White Point - White(x) / White(y)
• Target Settings - Gamma (EOTF) - Gamma (EOTF)
• Target Settings - Gamma (EOTF) - Gamma Policy
• Target Settings - Gamma (EOTF) - PQ Option
• Target Settings - Gamma (EOTF) - HLG System Gamma
• Target Settings - Color Gamut - Color Gamut
• Target Settings - Color Gamut - Red(x) / Red(y) / Green(x) / Green(y) / Blue(x) / Blue(y)
• Target Settings - Gamut Clipping
• Target Settings - Advanced Settings - Limited (109% White)
• Try calibrating the monitor by using ColorNavigator 7.

SelfCalibration failure

• See Error Code Table. If an error code that does not appear in the error code table is displayed, contact your local EIZO representative.

SelfCalibration is canceled while in progress

• If there is a change in the video signal from the external device during SelfCalibration (the signal disappears, a signal is input during a no-signal state, or other), SelfCalibration is canceled.
• Prevent any changes in the video signal while executing SelfCalibration.
• If a scheduled SelfCalibration is canceled, it is executed again when the monitor transitions to the power saving mode after an hour or more or when the monitor is turned off using . SelfCalibration can also be executed regardless of the schedule (see Executing).

Error Code Table

If an error related to a calibration target value, adjustable brightness settings, or adjustable black level settings occurs, the error code and error message are displayed in the "Color" menu.

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Other Problems

The Setting menu does not appear

• Check whether the operation switch lock function is active (see Key Lock).

Cannot select items in the Setting menu

• Items that are displayed with gray text cannot be changed.
• "Color" items cannot be changed in some color modes. Setting the color mode to "User" will allow you to change all items (see Color).

No audio output

• This product does not contain speakers.

USB peripheral devices connected to the monitor do not work

• Check whether the USB cable is correctly connected between the PC and the USB upstream port on the monitor.
• Check whether the peripheral device is correctly connected to the USB downstream port on the monitor.
• Try using a different USB downstream port on the monitor.
• Try using a different USB port on the PC.
• Check whether the device drivers for the peripheral devices are up to date.
• Reboot the external device.
• Depending on the settings in "Administrator Settings" in the "USB Selection" menu or the input signal, the monitor's USB hub may not be able to be operated from the external device connected via USB. Try switching the "USB Selection" settings or the input signal (see USB Selection - HDMI / DisplayPort / USB-C and Switching Input Signals).
• If the peripheral devices work correctly when they are directly connected to the external device, contact your local EIZO representative.
• Check the BIOS (UEFI) setting for USB when using a Windows PC. (Refer to the User's Manual of the PC for details.)
• Check whether the operating systems of the peripheral devices are up to date.
• If you are using macOS Ventura (13) or later, select "Allow" in the "Allow accessory to connect?" message window that appears when connecting via USB.

Power indicator is flashing orange and white

• This issue may occur when an external device is connected to the DisplayPort connector. Use a signal cable recommended by us for the connection. Turn the monitor off and on.
• Check the connection and condition of the USB peripheral devices connected to the monitor.
• Check whether the power required for the USB peripheral devices connected to the monitor does not exceed the power that can be supplied from the USB port of the monitor.
• Turn off the main power switch on the back of the monitor, and then turn it on again.
• If the monitor is connected to a laptop with a USB-C cable, connect an AC adapter to the laptop.

Even when the mouse or keyboard are used, the external device does not wake from sleep

• Turn the setting "On" for "Compatibility Mode" on the "Administrator Settings" menu (see Compatibility Mode).

The monitor does not supply power (USB Power Delivery) to external devices

• Check whether the external device has the specifications to operate with a 70 W power supply.
• For a 70 W power supply, use the following USB cables:
• CC200SS-5A (Included)
• CC100 (Optional accessory)