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Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?

Some USB 3.0 host controller have a compatibility issue and may not recognize the connected USB devices. In this case, please update the USB 3.0 driver or connect the USB device to the USB 2.0 port of the PC.

EIZO monitor uses the OS default USB driver, and we don't have the update for this issue.

▼ Model：EV3237 FAQ ranking

No.	Question	Category	Date
1	There is a clicking noise coming from the monitor.	FlexScan ColorEdge FORIS RadiForce	January 7, 2022
2	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan ColorEdge FORIS RadiForce	April 6, 2020
3	Is it ok to setup the monitor on painted surface?	FlexScan ColorEdge FORIS RadiForce	January 20, 2015
4	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan ColorEdge FORIS RadiForce	January 5, 2015
5	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan ColorEdge FORIS	February 7, 2023
6	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan ColorEdge	July 31, 2020
7	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan ColorEdge RadiForce	August 21, 2015
8	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	FlexScan ColorEdge FORIS	March 10, 2016
9	How can I change the Advanced Settings of Auto EcoView?	FlexScan	July 10, 2019
10	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	FlexScan ColorEdge	May 26, 2015
11	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan ColorEdge FORIS	March 17, 2015
12	Images are showed incorrectly in the case that EV3237 i…▼ Images are showed incorrectly in the case that EV3237 is connected via DisplayPort.	FlexScan	September 22, 2014
13	EV3237 does not show any image with DVI connection.	FlexScan	September 24, 2014
14	Troubles occur (e.g. locations of windows are changed, …▼ Troubles occur (e.g. locations of windows are changed, the movie stops, the system freezes and so on) after I change PinP or PbyP settings of EV3237.	FlexScan	September 22, 2014

▼ Model：EV3237 Latest updates

No.	Question	Category	Date
1	There is a clicking noise coming from the monitor.	FlexScan ColorEdge FORIS RadiForce	January 7, 2022
2	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan ColorEdge	July 31, 2020
3	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan ColorEdge FORIS RadiForce	April 6, 2020
4	How can I change the Advanced Settings of Auto EcoView?	FlexScan	July 10, 2019
5	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	FlexScan ColorEdge FORIS	March 10, 2016
6	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan ColorEdge RadiForce	August 21, 2015
7	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan ColorEdge FORIS	March 17, 2015
8	Is it ok to setup the monitor on painted surface?	FlexScan ColorEdge FORIS RadiForce	January 20, 2015
9	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	FlexScan ColorEdge	May 26, 2015
10	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan ColorEdge FORIS RadiForce	January 5, 2015
11	EV3237 does not show any image with DVI connection.	FlexScan	September 24, 2014
12	Images are showed incorrectly in the case that EV3237 i…▼ Images are showed incorrectly in the case that EV3237 is connected via DisplayPort.	FlexScan	September 22, 2014
13	Troubles occur (e.g. locations of windows are changed, …▼ Troubles occur (e.g. locations of windows are changed, the movie stops, the system freezes and so on) after I change PinP or PbyP settings of EV3237.	FlexScan	September 22, 2014
14	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan ColorEdge FORIS	February 7, 2023

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