Industry
Cooperative Regional Control Center West - Enhanced Situational Awareness with UItrawide, Curved Display for Fire and Rescue Operations
The Cooperative Regional Control Center West (KRLS West) replaced its monitor equipment in autumn 2024 and has been using FlexScan EV3895 ultrawide, curved monitors with a 37.5-inch diagonal ever since. This decision was made as part of a hardware replacement in which the requirements for the new monitors were clearly defined: They had to be curved and compatible with the format of the newly planned operations control system.
KRLS West receives all emergency calls from the districts of Dithmarschen, Segeberg, Steinburg and Pinneberg in Germany. Covering an area of 4,492 km² and serving almost 877,000 inhabitants, KRLS West handles around 215,000 emergency calls every year via Germany’s 112 emergency number, resulting in around 154,000 call-outs. This makes the Elmshorn control center in Pinneberg one of the twelve largest of around 230 control centers in Germany.
All operations are queried, dispatched, alerted and coordinated by KRLS West in a standardized manner. With roughly 70 specially trained employees from the district of Pinneberg taking the 112 emergency calls in continuous alternating shifts, they are available around the clock for citizens in the region.
Use in the Telecommunications Operations and Multifunctional Rooms
The FlexScan EV3895 monitors are used in the telecommunications operations room and the adjoining multifunctional room. A total of 22 fully-fledged workstations are equipped with three monitors each and four smaller sized workstations with one monitor each for special situations. The monitors are used for the operations control system and various support tools.
Dispatcher workstation equipped with three EV3895 monitors
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“The quality, reliability and durability of the EIZO monitors convinced us once again. The possibility of a demo in advance was particularly helpful, which supported us in our decision-making process. Another important factor was our good experience with the use of EIZO monitors in continuous operation, as the control center works 24/7/365.” |
KRLS West was already using EIZO monitors before the hardware was replaced, which made the decision to use EIZO again an obvious one. The new EV3895 monitors fulfill all the requirements and help to ensure that the control center can carry out its tasks efficiently and reliably.
The new operation control system is specially optimized for use with large, curved monitors (24:10 ultrawide format)
About the Cooperative Regional Control Center West
The KRLS West is an innovative control center for fire and rescue services in the Schleswig-Holstein metropolitan region. It is responsible for the districts of Dithmarschen, Segeberg, Steinburg and Pinneberg and handles around 215,000 112 emergency calls every year, and the number is rising. The KRLS West is available to citizens around the clock and supports the emergency services on site with its services. The Schleswig-Holstein state police also operate the 110 police call for the four districts in the building, but with separate tasks. The close proximity offers short communication channels for necessary coordination in joint emergency situations, which contributes significantly to the success of the operation.
