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Microsoft Surface Laptop 2 and FlexScan Compatibility

This information is provided based on our in-house testings and we do not guarantee the compatibility in respective user environments.

[Items of validation]

  • Displays BIOS image correctly
  • Displays the image correctly with the recommended resolution and refresh rate
  • Plug & Play works correctly
  • Colors display correctly
  • No noise and blinking of image
  • "Standby", "Sleep" and "Shut down" functions work correctly
  • Built-in speakers work correctly
  • Displays correctly on expanded desktop

* The firmware of the Surface Dock is updated upto with the Microsoft Surface Dock Updater.
* You need to apply the latest Windows update.
[Notice] The monitor can not work properly through the Surface Dock. Please connect the monitor to the Surface Laptop 2 directly without the Surface Dock.

PC Surface Laptop 2
CPU  Intel Core i5-8350 CPU@1.70GHz 1.90GHz
OS Name Windows 10 Enterprise 64-bit
Version 1903
OS Build 18362.239
GPU Intel UHD Graphics 620
GPU Driver Ver.
Docking Station - Surface Dock
Connector Mini DisplayPort
Cable PM200 (Mini DisplayPort to DisplayPort)
FlexScan EV2785 Yes NO *1*2

*1 The monitor does not enter the power save mode.
*2 Either of the following problems may occur after you restart Surface Laptop 2. If you turn on the "Compatibility Mode" in the monitor, that will be improved. Please refer to the following instruction.
 - No image is displayed.
 - A lower resolution image is displayed and it cannot be changed.

[How to turn on the "Compatibility Mode"]

  1. Turn off the monitor by touching the power button below the screen.
  2. While touching the leftmost switch, touch the power button for more than 2 seconds to turn on the monitor.
    The "Administrator settings" menu appers.
  3. Select "Compatibility Mode" to set with ∧, ∨ and select ✓.
  4. Select "On" to set with <, > and select ✓.
  5. Select "Apply" to set with ∧, ∨ and select ✓.
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