Notice

ColorEdge CG279X Abnormal Image Display

July 30, 2019

 

We regret to inform you that the ColorEdge CG279X may experience a phenomenon that causes the display of abnormal images. A firmware update is now being prepared to solve this issue. If you have an affected monitor, please refer to the below steps on how to eliminate the phenomenon.

 

EIZO Corporation

Affected Monitor


Model Name Serial Number
ColorEdge CG279X 1 20001xxx - 24473xxx 2

 

  ColorEdge CG279X

1 Please refer to Appendix for how to find the product name and serial number.
2 Monitors with a white dot label on the nameplate are unaffected by this issue (see below).

ColorEdge CG279X
White Dot Label

Description

The following marble pattern rarely appears when one of the following conditions are met.

 

  • Turning the power off and on by touching the power switch on the front of the monitor

ColorEdge CG279X

 

  • Returning from sleep mode of the connected computer or power save mode of the monitor
     

Example of Abnormal Display

ColorEdge CG279X
Normal
  ColorEdge CG279X
Abnormal Display

 

Temporary Resolution

If you see abnormal display, please turn the monitor’s main power off and on again to eliminate the issue.

ColorEdge CG279X

Main Power Switch

Countermeasure

A firmware update is now in preparation to solve this issue. This page will be updated once it is available.

 

 

Appendix

How to Find the Model Name and Serial Number (use either of the following methods)

A) Refer to the name plate located on the back of the monitor

ColorEdge CG279X
 

 

 B) Refer to the information in the monitor’s Settings menu

  1. Touch any switch (except the power switch) on the front of the monitor.
    ColorEdge CG279X
     
  2. Touch the switch next to the power switch.
    ColorEdge CG279X
     
  3. Select “Information” from the Settings menu.
    ColorEdge CG279X
     
  4. You can find the model name and the serial number in the “Information”
    ColorEdge CG279X