Updated August 22, 2019
July 30, 2019

We regret to inform you that the ColorEdge CG279X may experience a phenomenon that causes the display of abnormal images. A firmware update is now available to solve this issue. Please download the firmware data from “Product Database CG279X | Software and Drivers”. Meanwhile, if you experience abnormal display, please refer to the below steps on how to eliminate the phenomenon.

Affected Monitor

Scroll left/right. Model Name Serial Number ColorEdge CG279X 1 20001xxx - 24473xxx 2

1 Please refer to Appendix for how to find the product name and serial number.
2 Monitors with a white dot label on the nameplate are unaffected by this issue (see below).

White Dot Label

Description

The following marble pattern rarely appears when one of the following conditions are met.

• Turning the power off and on by touching the power switch on the front of the monitor

• Returning from sleep mode of the connected computer or power save mode of the monitor
   

Example of Abnormal Display

Normal

Abnormal Display

Temporary Resolution

If you see abnormal display, please turn the monitor’s main power off and on again to eliminate the issue.

Main Power Switch

Countermeasure

Please download the firmware data from the following page to solve this issue. It takes about five minutes to update the firmware.

Product Database CG279X | Software and Drivers

If you need any further information or support concerning this issue, please contact your local EIZO representative.

Since the image quality, function, and setting will remain unchanged after updating the firmware, you can keep using the updated monitor as is without any calibration.

Appendix

How to Find the Model Name and Serial Number (use either of the following methods)

A) Refer to the name plate located on the back of the monitor

 B) Refer to the information in the monitor’s Settings menu

1. Touch any switch (except the power switch) on the front of the monitor.
   
    
2. Touch the switch next to the power switch.
   
    
3. Select “Information” from the Settings menu.
   
    
4. You can find the model name and the serial number in the “Information”