Notice

RadiForce GX560 and RX360 Abnormal Image Display

July 30, 2019

 

We regret to inform you that the RadiForce GX560 and RX360 may experience a phenomenon that causes the display of abnormal images. A firmware update is now being prepared to solve this issue. If you have an affected monitor, please refer to the below steps on how to eliminate the phenomenon.

 

EIZO Corporation

Affected Monitors

Model Name Serial Number
RadiForce GX560 1 20001xxx – 22874xxx 2
RadiForce RX360 1 20001xxx – 28451xxx 2

 

   

RadiForce GX560

1 Please refer to Appendix for how to find the model name and serial number.
2 Monitors with a black dot label on the nameplate are unaffected by this issue (see below).

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Black Dot Label

 

Description

The following marble pattern rarely appears when one of the following conditions are met.

 

  • Turning the power off and on by touching the power switch on the front of the monitor

notice_gx560_rx360_05_00.jpg

 

  • Returning from sleep mode of the connected computer or power save mode of the monitor
     
  • Returning from power save mode when using the Backlight Saver function of RadiCS/RadiCS LE monitor quality control software

 

Example of Abnormal Display on RadiForce GX560

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Normal

notice_gx560_rx360_06.jpg
Abnormal Display

Example of Abnormal Display on RadiForce RX360

notice_gx560_rx360_08.jpg
Normal

notice_gx560_rx360_09.jpg
Abnormal Display

 

EIZO concluded there is no risk of misdiagnosis due to the abnormal display as it is easily recognized by the user.

 

Temporary Resolution

If you see abnormal display, please turn the monitor’s main power off and on again to eliminate the issue.

notice_gx560_rx360_10.jpg

Main Power Switch

 

Countermeasure

A firmware update is now in preparation to solve this issue. This page will updated once it is available.
 

 

Appendix

How to Find the Model Name and Serial Number (use either of the following methods)

A) Refer to the name plate located on the back of the monitor.

notice_gx560_rx360_11.jpg

RadiForce GX560 Name Plate Example


 

notice_gx560_rx360_12.jpg

RadiForce RX360 Name Plate Example

 

 

B) Refer to the information in the monitor’s Settings menu

 

1.Touch any switch (except the power switch) on the front of the monitor.

notice_gx560_rx360_05_00.jpg


 

2.Touch the switch next to the power switch.

notice_gx560_rx360_05_00.jpg


 

3.You can find the model name and the serial number in the Settings menu.

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