Notice

RadiForce GX560 and RX360 Abnormal Image Display

Updated August 22, 2019
July 30, 2019

 

We regret to inform you that the RadiForce GX560 and RX360 may experience a phenomenon that causes the display of abnormal images. A firmware update is now available to solve this issue. EIZO and its partner(s) will roll out the firmware update to the affected monitors. Please wait to be contacted by your local EIZO representative. Meanwhile, if you experience abnormal display, please refer to the below steps on how to eliminate the phenomenon.

 

Affected Monitors

Model Name Serial Number
RadiForce GX560 1 20001xxx – 22874xxx 2
RadiForce RX360 1 20001xxx – 28451xxx 2

 

   

RadiForce GX560

1 Please refer to Appendix for how to find the model name and serial number.
2 Monitors with a black dot label on the nameplate are unaffected by this issue (see below).

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Black Dot Label

 

Description

The following marble pattern rarely appears when one of the following conditions are met.

 

  • Turning the power off and on by touching the power switch on the front of the monitor

notice_gx560_rx360_05_00.jpg

 

  • Returning from sleep mode of the connected computer or power save mode of the monitor
     
  • Returning from power save mode when using the Backlight Saver function of RadiCS/RadiCS LE monitor quality control software

 

Example of Abnormal Display on RadiForce GX560

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Normal

notice_gx560_rx360_06.jpg
Abnormal Display

Example of Abnormal Display on RadiForce RX360

notice_gx560_rx360_08.jpg
Normal

notice_gx560_rx360_09.jpg
Abnormal Display

 

EIZO concluded there is no risk of misdiagnosis due to the abnormal display as it is easily recognized by the user.

 

Temporary Resolution

If you see abnormal display, please turn the monitor’s main power off and on again to eliminate the issue.

notice_gx560_rx360_10.jpg

Main Power Switch

 

Countermeasure

We are initiating a correction to affected monitors. The correction will consist of a firmware update and will be provided free of charge to all monitors affected by this issue. EIZO and its partner(s) will contact customers with affected monitors to arrange for installation of the update.

If you need any further information or support concerning this issue, please contact your local EIZO representative.

Since the image quality, function, and setting will remain unchanged after updating the firmware, you can keep using the updated monitor as is without any calibration.
 

 

Appendix

How to Find the Model Name and Serial Number (use either of the following methods)

A) Refer to the name plate located on the back of the monitor.

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RadiForce GX560 Name Plate Example


 

notice_gx560_rx360_12.jpg

RadiForce RX360 Name Plate Example

 

 

B) Refer to the information in the monitor’s Settings menu

 

1.Touch any switch (except the power switch) on the front of the monitor.

notice_gx560_rx360_05_00.jpg


 

2.Touch the switch next to the power switch.

notice_gx560_rx360_05_00.jpg


 

3.You can find the model name and the serial number in the Settings menu.

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