FAQ | EIZO CORPORATION

Support

FAQs

<Touch Screen (Projected Capacitive Technology)> Cursor position is not correct. / Cursor jumps.

• Keep metals away from the panel surface.

• If the touch panel is dirty, the touch panel may not operate properly. Refer to the User’s Manual of the monitor to clean the touch panel.

• The spray for preventing static electricity may influence the sensitivity of the touch panel.

Search results

＜ 1 2 3 4 5 ＞

No.	Question	Category	Date
41	<Touch Screen (Analog Resistive Technology)> Caut…▼ <Touch Screen (Analog Resistive Technology)> Cautions for the Use of the Touch Panel	FlexScan DuraVision	October 2, 2014
42	<Touch Screen (Analog Resistive Technology)> Some…▼ <Touch Screen (Analog Resistive Technology)> Some deflection may appear on the surface of touch panel portion.	FlexScan DuraVision	October 2, 2014
43	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cautions for the Use of the Touch Panel	FlexScan DuraVision	October 2, 2014
44	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cursor position is not correct. / Cursor jumps.	FlexScan DuraVision	October 2, 2014
45	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cursor is jittery. / Drawing lines are not straight and smooth.	FlexScan DuraVision	October 2, 2014
46	<Touch Screen (Surface Acoustic Wave Technology)>…▼ <Touch Screen (Surface Acoustic Wave Technology)> Cautions for the Use of the Touch Panel	FlexScan DuraVision	October 2, 2014
47	<Touch Screen (Analog Capacitive Technology)> Cur…▼ <Touch Screen (Analog Capacitive Technology)> Cursor is jittery. / Drawing lines are not straight and smooth.	FlexScan	October 2, 2014
48	<Touch Screen (Analog Capacitive Technology)> Cur…▼ <Touch Screen (Analog Capacitive Technology)> Cursor position is not correct. /Cursor jumps.	FlexScan	October 2, 2014
49	<Touch Screen (Infrared Optical Imaging Technology)&…▼ <Touch Screen (Infrared Optical Imaging Technology)> The cursor moves irregularly or flips.	FlexScan	October 2, 2014
50	<Touch Screen (Infrared Optical Imaging Technology)&…▼ <Touch Screen (Infrared Optical Imaging Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
51	EV3237 does not show any image with DVI connection.	FlexScan	September 24, 2014
52	Images are showed incorrectly in the case that EV3237 i…▼ Images are showed incorrectly in the case that EV3237 is connected via DisplayPort.	FlexScan	September 22, 2014
53	Troubles occur (e.g. locations of windows are changed, …▼ Troubles occur (e.g. locations of windows are changed, the movie stops, the system freezes and so on) after I change PinP or PbyP settings of EV3237.	FlexScan	September 22, 2014
54	Why ColorNavigator Agent function does not work when I …▼ Why ColorNavigator Agent function does not work when I re-login Mac OS X 10.4?	ColorEdge	September 20, 2013
55	The installation message of JAVA runtime appears when I…▼ The installation message of JAVA runtime appears when I connect the DTP94/DTP94B colorimeter to the Mac with Mac OS X 10.7 or later.	ColorEdge	September 20, 2013
56	What is the difference between a built-in calibration s…▼ What is the difference between a built-in calibration sensor and a built-in correction sensor?	ColorEdge	June 4, 2013
57	When connecting via HDMI, I cannot set the monitor to i…▼ When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?	ColorEdge	June 3, 2013
58	Why is "Text Enhancer" of the Smart Resolutio…▼ Why is "Text Enhancer" of the Smart Resolution function dimmed and not possible to change?	FORIS
59	Why is the "Video Area Enhancer" of the Smart…▼ Why is the "Video Area Enhancer" of the Smart Resolution function dimmed and not possible to change?	FORIS
60	Does the power ON/OFF operation shorten backlight life?	FlexScan ColorEdge FORIS

＜ 1 2 3 4 5 ＞

▼ Product Categories：FlexScan, DuraVision FAQ ranking

No.	Question	Category	Date
1	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan DuraVision	April 17, 2025
2	Can the IP decoder display video from multiple cameras …▼ Can the IP decoder display video from multiple cameras connected to an analog encoder?	DuraVision	September 26, 2024
3	Is it ok to setup the monitor on painted surface?	FlexScan DuraVision	January 20, 2015
4	There is a clicking noise coming from the monitor.	FlexScan DuraVision	January 7, 2022
5	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	FlexScan
6	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan	January 5, 2015
7	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan	February 7, 2023
8	Does the power ON/OFF operation shorten backlight life?	FlexScan
9	Does "Usage Time" in the ScreenManager menu c…▼ Does "Usage Time" in the ScreenManager menu count the screensaver's running time?	FlexScan
10	Is it necessary to install the monitor information file…▼ Is it necessary to install the monitor information file attached to the monitor packages?	FlexScan
11	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan DuraVision	April 17, 2025
12	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	FlexScan	August 29, 2024
13	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan	July 31, 2020
14	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan	August 21, 2015
15	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	FlexScan
16	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan	February 17, 2023
17	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	FlexScan	September 13, 2024
18	Which type of DVI-D cable should I use for square monit…▼ Which type of DVI-D cable should I use for square monitors?	FlexScan DuraVision
19	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan	July 15, 2022
20	<Touch Screen (Analog Resistive Technology)> Caut…▼ <Touch Screen (Analog Resistive Technology)> Cautions for the Use of the Touch Panel	FlexScan DuraVision	October 2, 2014

▼ Product Categories：FlexScan, DuraVision Latest updates

No.	Question	Category	Date
1	When "Extended" is selected in the multi-moni…▼ When "Extended" is selected in the multi-monitor settings, how will the live screen of the IP decoding box be displayed?	DuraVision	December 19, 2024
2	Can I display H.265 video with ONVIF protocol?	DuraVision	November 28, 2024
3	EIZO Video Wall Plugin for Milestone XProtect Tutorial …▼ EIZO Video Wall Plugin for Milestone XProtect Tutorial Videos	DuraVision	November 28, 2024
4	Panasonic Integrated Camera and IP Decoder Compatibilit…▼ Panasonic Integrated Camera and IP Decoder Compatibility	DuraVision	November 6, 2024
5	Can the IP decoder display video from fisheye camera?	DuraVision	October 31, 2024
6	Can the IP decoder display video from multiple cameras …▼ Can the IP decoder display video from multiple cameras connected to an analog encoder?	DuraVision	September 26, 2024
7	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	FlexScan	September 13, 2024
8	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	FlexScan	August 29, 2024
9	Can I connect ACTi analog encoders to the FDF2304W-IP?	DuraVision	August 1, 2024
10	How does the IP decoding box output video signals when …▼ How does the IP decoding box output video signals when I connect two monitors with different resolutions?	DuraVision	April 18, 2024
11	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan	February 17, 2023
12	There is a clicking noise coming from the monitor.	FlexScan DuraVision	January 7, 2022
13	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan	July 15, 2022
14	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	FlexScan	December 6, 2022
15	"Compatibility Mode" turns on by itself.	FlexScan	April 16, 2021
16	How can I switch input signals with hotkeys using Scree…▼ How can I switch input signals with hotkeys using Screen InStyle?	FlexScan	January 23, 2023
17	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan	July 31, 2020
18	What device name is a USB LAN adapter equipped in a mon…▼ What device name is a USB LAN adapter equipped in a monitor recognized in Windows OS or macOS?	FlexScan	June 29, 2020
19	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan DuraVision	April 17, 2025
20	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan DuraVision	April 17, 2025

Keyword	Order	Show Items
Product Category	Type of Information