FAQ | EIZO CORPORATION

Support

FAQs

Why does the screen become dark after boot-up a PC, when connecting to a Lenovo PC?

If "ThinkVantage Power Manager" is installed on your PC, this problem may occur. In this case, please uninstall ThinkVantage Power Manager or disable a DDC/CI function of the monitor.

[ Applicable Products ] Any DDC/CI compatible monitor (e.g. FlexScan EV2736W, FORIS FS2333)

Search results

＜ 3 4 5 6 7 ＞

No.	Question	Category
81	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	FlexScan ColorEdge FORIS
82	What is the maximum refresh rate supported for each res…▼ What is the maximum refresh rate supported for each resolution on each model?	FlexScan ColorEdge FORIS
83	Can I connect USB compliant peripherals to EIZO LCD mon…▼ Can I connect USB compliant peripherals to EIZO LCD monitors?	FlexScan ColorEdge FORIS
84	Do LCD monitors support interlace signals?
85	Are LCD monitors treated with anti-reflection coating a…▼ Are LCD monitors treated with anti-reflection coating as provided on CRT monitors?	FlexScan ColorEdge FORIS
86	What types of flexible arms are available for my monito…▼ What types of flexible arms are available for my monitor?
87	Can I use a non-supplied video signal cable?	FlexScan ColorEdge FORIS
88	Do EIZO LCD monitors come with a universal power supply…▼ Do EIZO LCD monitors come with a universal power supply?	FlexScan ColorEdge FORIS
89	Are EIZO LCD screens resistant against scratches?	FlexScan ColorEdge FORIS
90	Why does the LCD panel of my monitor have defective pix…▼ Why does the LCD panel of my monitor have defective pixels (Black, Red, Blue, Green and White)?	FlexScan ColorEdge FORIS
91	Do LCD monitors have brightness or color non-uniformity…▼ Do LCD monitors have brightness or color non-uniformity?	FlexScan ColorEdge FORIS
92	Which is better, a single link or a dual link, when usi…▼ Which is better, a single link or a dual link, when using digital signals?	FlexScan ColorEdge
93	Should I use LCD monitors with a high refresh rate to c…▼ Should I use LCD monitors with a high refresh rate to control flicker like with CRT monitors?	FlexScan ColorEdge FORIS
94	Why do the software icon's position and the softwa…▼ Why do the software icon's position and the software window's position and size change every time I turn the monitor's power on and off when connected to a PC via DisplayPort?	FlexScan ColorEdge FORIS
95	Why does the screen suddenly go blank or not come back …▼ Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?	FlexScan ColorEdge FORIS
96	Why do colors in websites look overly vivid with wide g…▼ Why do colors in websites look overly vivid with wide gamut monitors?	FlexScan ColorEdge FORIS
97	Can I connect a DVI-D cable to a PC or graphics card eq…▼ Can I connect a DVI-D cable to a PC or graphics card equipped with a DVI-I output connector?	FlexScan ColorEdge FORIS
98	Why does the image of an analog signal look blurred eve…▼ Why does the image of an analog signal look blurred even if I adjust the clock and phase?	FlexScan ColorEdge FORIS
99	When using the FlexScan EV2333W or EV2313W, why is the …▼ When using the FlexScan EV2333W or EV2313W, why is the screen not displayed if I turn on the PC before turning on the monitor?	FlexScan
100	Is it necessary to install a monitor driver?	FlexScan

＜ 3 4 5 6 7 ＞

▼ Product Categories：FlexScan, FORIS FAQ ranking

No.	Question	Category	Date
1	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan FORIS	April 17, 2025
2	Is it ok to setup the monitor on painted surface?	FlexScan FORIS	January 20, 2015
3	There is a clicking noise coming from the monitor.	FlexScan FORIS	January 7, 2022
4	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	FlexScan FORIS
5	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan FORIS	January 5, 2015
6	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan FORIS	February 7, 2023
7	Does the power ON/OFF operation shorten backlight life?	FlexScan FORIS
8	Does "Usage Time" in the ScreenManager menu c…▼ Does "Usage Time" in the ScreenManager menu count the screensaver's running time?	FlexScan
9	Is it necessary to install the monitor information file…▼ Is it necessary to install the monitor information file attached to the monitor packages?	FlexScan
10	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan FORIS	April 17, 2025
11	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	FlexScan	August 29, 2024
12	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan	July 31, 2020
13	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan	August 21, 2015
14	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	FlexScan FORIS
15	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan	February 17, 2023
16	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	FlexScan	September 13, 2024
17	Which type of DVI-D cable should I use for square monit…▼ Which type of DVI-D cable should I use for square monitors?	FlexScan
18	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan	July 15, 2022
19	<Touch Screen (Analog Resistive Technology)> Caut…▼ <Touch Screen (Analog Resistive Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
20	How much difference is there between the electromagneti…▼ How much difference is there between the electromagnetic wave emissions of a CRT and that of a LCD?	FlexScan

▼ Product Categories：FlexScan, FORIS Latest updates

No.	Question	Category	Date
1	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	FlexScan	September 13, 2024
2	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	FlexScan	August 29, 2024
3	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan	February 17, 2023
4	There is a clicking noise coming from the monitor.	FlexScan FORIS	January 7, 2022
5	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan	July 15, 2022
6	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	FlexScan	December 6, 2022
7	"Compatibility Mode" turns on by itself.	FlexScan	April 16, 2021
8	How can I switch input signals with hotkeys using Scree…▼ How can I switch input signals with hotkeys using Screen InStyle?	FlexScan	January 23, 2023
9	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan	July 31, 2020
10	What device name is a USB LAN adapter equipped in a mon…▼ What device name is a USB LAN adapter equipped in a monitor recognized in Windows OS or macOS?	FlexScan	June 29, 2020
11	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan FORIS	April 17, 2025
12	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan FORIS	April 17, 2025
13	How can I change the Advanced Settings of Auto EcoView?	FlexScan	July 10, 2019
14	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	FlexScan FORIS	March 10, 2016
15	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan	August 21, 2015
16	Can I use the monitor in environment with corrosive gas…▼ Can I use the monitor in environment with corrosive gas?	FlexScan FORIS	June 11, 2015
17	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan FORIS	March 17, 2015
18	Is it possible to display resolution of 1920 x 1080 wit…▼ Is it possible to display resolution of 1920 x 1080 without scaling?	FlexScan	February 5, 2015
19	Is it ok to setup the monitor on painted surface?	FlexScan FORIS	January 20, 2015
20	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	FlexScan	May 26, 2015

Keyword	Order	Show Items
Product Category	Type of Information