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In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.

This phenomenon may be solved by changing the profile policy of ColorNavigator or the application's settings.

-If the application has Rendering Intent settings (e.g.:Photoshop (Adobe))

Choose "Perceptual" or "Relative" and uncheck "Black Point Compensation" in the pull-down menu under Rendering Intent.

-If the application does not have Rendering Intent settings (e.g. Preview (Mac), Phocus (Hasselblad))

Uncheck "Reflect black level in tone curve" in the profile policy setting menu.

Search results

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No.	Question	Category	Date
41	<Touch Screen (Analog Resistive Technology)> Caut…▼ <Touch Screen (Analog Resistive Technology)> Cautions for the Use of the Touch Panel	FlexScan DuraVision	October 2, 2014
42	<Touch Screen (Analog Resistive Technology)> Some…▼ <Touch Screen (Analog Resistive Technology)> Some deflection may appear on the surface of touch panel portion.	FlexScan DuraVision	October 2, 2014
43	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cautions for the Use of the Touch Panel	FlexScan DuraVision	October 2, 2014
44	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cursor position is not correct. / Cursor jumps.	FlexScan DuraVision	October 2, 2014
45	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cursor is jittery. / Drawing lines are not straight and smooth.	FlexScan DuraVision	October 2, 2014
46	<Touch Screen (Surface Acoustic Wave Technology)>…▼ <Touch Screen (Surface Acoustic Wave Technology)> Cautions for the Use of the Touch Panel	FlexScan DuraVision	October 2, 2014
47	<Touch Screen (Analog Capacitive Technology)> Cur…▼ <Touch Screen (Analog Capacitive Technology)> Cursor is jittery. / Drawing lines are not straight and smooth.	FlexScan	October 2, 2014
48	<Touch Screen (Analog Capacitive Technology)> Cur…▼ <Touch Screen (Analog Capacitive Technology)> Cursor position is not correct. /Cursor jumps.	FlexScan	October 2, 2014
49	<Touch Screen (Infrared Optical Imaging Technology)&…▼ <Touch Screen (Infrared Optical Imaging Technology)> The cursor moves irregularly or flips.	FlexScan	October 2, 2014
50	<Touch Screen (Infrared Optical Imaging Technology)&…▼ <Touch Screen (Infrared Optical Imaging Technology)> Cautions for the Use of the Touch Panel	FlexScan	October 2, 2014
51	EV3237 does not show any image with DVI connection.	FlexScan	September 24, 2014
52	Images are showed incorrectly in the case that EV3237 i…▼ Images are showed incorrectly in the case that EV3237 is connected via DisplayPort.	FlexScan	September 22, 2014
53	Troubles occur (e.g. locations of windows are changed, …▼ Troubles occur (e.g. locations of windows are changed, the movie stops, the system freezes and so on) after I change PinP or PbyP settings of EV3237.	FlexScan	September 22, 2014
54	Why ColorNavigator Agent function does not work when I …▼ Why ColorNavigator Agent function does not work when I re-login Mac OS X 10.4?	ColorEdge	September 20, 2013
55	The installation message of JAVA runtime appears when I…▼ The installation message of JAVA runtime appears when I connect the DTP94/DTP94B colorimeter to the Mac with Mac OS X 10.7 or later.	ColorEdge	September 20, 2013
56	What is the difference between a built-in calibration s…▼ What is the difference between a built-in calibration sensor and a built-in correction sensor?	ColorEdge	June 4, 2013
57	When connecting via HDMI, I cannot set the monitor to i…▼ When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?	ColorEdge	June 3, 2013
58	Why is "Text Enhancer" of the Smart Resolutio…▼ Why is "Text Enhancer" of the Smart Resolution function dimmed and not possible to change?	FORIS
59	Why is the "Video Area Enhancer" of the Smart…▼ Why is the "Video Area Enhancer" of the Smart Resolution function dimmed and not possible to change?	FORIS
60	Does the power ON/OFF operation shorten backlight life?	FlexScan ColorEdge FORIS

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▼ Product Categories：ColorEdge FAQ ranking

No.	Question	Category	Date
1	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	ColorEdge	April 17, 2025
2	Is it ok to setup the monitor on painted surface?	ColorEdge	January 20, 2015
3	There is a clicking noise coming from the monitor.	ColorEdge	January 7, 2022
4	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	ColorEdge
5	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	ColorEdge	January 5, 2015
6	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	ColorEdge	February 7, 2023
7	Does the power ON/OFF operation shorten backlight life?	ColorEdge
8	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	ColorEdge	April 17, 2025
9	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	ColorEdge	August 29, 2024
10	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
11	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	ColorEdge	August 21, 2015
12	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	ColorEdge
13	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	ColorEdge	February 17, 2023
14	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	ColorEdge	September 13, 2024
15	When using the HDR supported ColorEdge, the color appea…▼ When using the HDR supported ColorEdge, the color appears washed out or extremely overexposed / bright.	ColorEdge	January 12, 2023
16	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	ColorEdge	July 15, 2022
17	How much difference is there between the electromagneti…▼ How much difference is there between the electromagnetic wave emissions of a CRT and that of a LCD?	ColorEdge
18	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
19	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
20	Why does the screen suddenly go blank or not come back …▼ Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?	ColorEdge

▼ Product Categories：ColorEdge Latest updates

No.	Question	Category	Date
1	ColorNavigator Network Tutorial Videos	ColorEdge	January 16, 2025
2	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	ColorEdge	September 13, 2024
3	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	ColorEdge	August 29, 2024
4	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	ColorEdge	February 17, 2023
5	When using the HDR supported ColorEdge, the color appea…▼ When using the HDR supported ColorEdge, the color appears washed out or extremely overexposed / bright.	ColorEdge	January 12, 2023
6	There is a clicking noise coming from the monitor.	ColorEdge	January 7, 2022
7	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	ColorEdge	July 15, 2022
8	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	ColorEdge	December 6, 2022
9	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
10	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	ColorEdge	April 17, 2025
11	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	ColorEdge	April 17, 2025
12	Does the round part on the top side of EX3 and EX4 ligh…▼ Does the round part on the top side of EX3 and EX4 light up when running measurements?	ColorEdge	August 2, 2019
13	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
14	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
15	RGB high tones (Especially green) are lost when HDMI co…▼ RGB high tones (Especially green) are lost when HDMI connection used on the CG3145 / CG319X.	ColorEdge	June 28, 2018
16	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
17	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
18	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	ColorEdge	August 21, 2015
19	Can I use the monitor in environment with corrosive gas…▼ Can I use the monitor in environment with corrosive gas?	ColorEdge	June 11, 2015
20	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015

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