Support
FAQs
Q.
When the monitor is calibrated with the built-in sensor, why does its contrast fall (black level rise)?
A.
If the ambient light level changes when calibrating, the built-in sensor cannot measure correctly. This may result in a contrast ratio that is too low (and a black level that is too high). Please be careful to stabilize ambient light when calibrating with the built-in sensor.
In order to minimize the influence of ambient light, we recommend you do the following:
-Shut out external natural light in the room through the window; close curtain or pull down the blinds.
-Use the monitor hood.
-While measuring, do not move your face or another object close to the monitor and do not look into the sensor.
-Avoid placing the monitor in an environment where ambient light can directly enter the light receiving section of the sensor.
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