Relationship with Customers

We provide product information at our showrooms and through sales and marketing activities while offering clear explanations in response to inquiries and during consultations through customer liaisons so that customers can depend on us with complete confidence.

We consider customer support before and after purchase as an aspect of EIZO quality. In addition to delivering highly reliable products, we offer customer-centered support services with the hope that they will confidently enjoy our products for a long time, as is seen in our long-term assurance through the five-year warranty* for our monitors. Customers can also choose from different repair services depending on the product and user environment, such as product returns for repair or onsite repairs.

Excluding some products. Some repairs within the warranty period are subject to additional charges in accordance with the specific terms of the applicable warranty.

Customer inquiries and feedback are quickly disseminated within EIZO to improve product specifications and functions as well as our services by leveraging our integrated product development, production, sales, and customer support capabilities. R&D staff accompany sales representatives on visits to corporate customers so they can listen directory to them and later reflect their requirements in product development.

We are dedicated to maintaining and enhancing the cybersecurity of our products to ensure their safe and reliable use over the long term. We proactively gather information on vulnerabilities related to our products, and when necessary, provide timely information and solutions to stakeholders. Through these efforts, we contribute to a secure visual society.

1. Compliance with Laws and Standards

We develop and manage our products to meet security requirements defined by regulations and guidelines in global markets.

2. Education and Policy Development

We provide employees with continuous education and awareness regarding security regulations and best practices. Internal policies and manuals are maintained to continuously uphold and improve the security of our products.

3. Secure by Design

We identify security requirements from the earliest stages of product development to ensure robust protection. We appropriately adopt the latest secure technologies and make efforts to eliminate known risks. Furthermore, we conduct risk management throughout the development process and strive to minimize risks to our customers.

4. Multi-Layered Evaluation

We conduct multi-layered evaluations, including code reviews, static analysis, module testing, system verification, and validation, to ensure the high quality of our products.

5. Configuration Management

We strictly manage product configurations and version histories to enable continual improvement and responsive support.

6. Vulnerability Management

We actively collect information on potential vulnerabilities in our products and utilized modules. Upon detection, we assess their impact and, if required, promptly provide customers with mitigation strategies and updates.

7. Incident Response

We have established a PSIRT (Product Security Incident Response Team) to collect, analyze, and respond to security incidents involving our products. Vulnerability reports related to our products can be submitted through this web form.