Relationship with Customers
EIZO communicates with customers in various ways to exceed their expectations and ensure they can confidently select and use EIZO products and services.
Extensive Range of Solutions to Meet Customer Demands
Our product lineup ranges from specialized solutions customized to specific markets to versatile products suited for a wide range of applications. By leveraging our in-house development and manufacturing capabilities, we provide customization options and integrated solutions that support the entire imaging process, from capture and recording to transmission and display. This approach allows us to deliver flexible and tailored proposals to meet diverse customer requirements. Additionally, our commitment to sustainability, reflected in both our products and operational practices, supports our customers’ efforts to achieve their own environmental objectives.
Comprehensive Information for Confident Decision-Making
Our websites offer comprehensive insights into EIZO, our products, solutions, and services. They feature dedicated sections tailored to specific markets, highlighting relevant product features and specifications, and incorporate multimedia content such as videos to facilitate a clearer understanding. Furthermore, we conduct product demonstrations in our showrooms, participate in trade exhibitions, and engage in sales activities. Our team responds promptly and clearly to inquiries and consultations via contact centers and other communication channels, supporting customers to ensure informed decision making.
Extensive Support Ensuring Peace of Mind
Pre- and post-purchase support are integral components of EIZO's commitment to quality. In addition to providing highly reliable products, our LCD monitors are backed by a five-year manufacturers’ warranty to provide customers with confidence for long-term performance. We also offer customer-centric services, including send-back (dual swap) repairs and on-site repair options, allowing clients to select the solution best aligned with their products and operational needs.
* Certain products are excluded. Warranty periods for LCD panels and brightness may differ depending on the product. Additionally, some repairs may incur charges even within the warranty period, in accordance with the applicable warranty terms and conditions.
Feedback System for All Types of Customer Input
Customer inquiries and feedback are quickly disseminated within EIZO to improve product specifications and functions as well as our services by leveraging our integrated product development, production, sales, and customer support capabilities. R&D staff accompany sales representatives on visits to corporate customers so they can listen directory to them and later reflect their requirements in product development.
Approach to Product Cybersecurity
We are dedicated to maintaining and enhancing the cybersecurity of our products to ensure their safe and reliable use over the long term. We proactively gather information on vulnerabilities related to our products, and when necessary, provide timely information and solutions to stakeholders. Through these efforts, we contribute to a secure visual society.
1. Compliance with Laws and Standards
2. Education and Policy Development
3. Secure by Design
We identify security requirements from the earliest stages of product development to ensure robust protection. We appropriately adopt the latest secure technologies and make efforts to eliminate known risks. Furthermore, we conduct risk management throughout the development process and strive to minimize risks to our customers.
4. Multi-Layered Evaluation
We conduct multi-layered evaluations, including code reviews, static analysis, module testing, system verification, and validation, to ensure the high quality of our products.
5. Configuration Management
We strictly manage product configurations and version histories to enable continual improvement and responsive support.
6. Vulnerability Management
We actively collect information on potential vulnerabilities in our products and utilized modules. Upon detection, we assess their impact and, if required, promptly provide customers with mitigation strategies and updates.
7. Incident Response
We have established a PSIRT (Product Security Incident Response Team) to collect, analyze, and respond to security incidents involving our products. Vulnerability reports related to our products can be submitted through this web form.
