FAQ | EIZO CORPORATION

Support

FAQs

<Touch Screen (Projected Capacitive Technology)> Cautions for the Use of the Touch Panel

During touch operation, be careful of the following points. Otherwise, damage may occur to the monitor.
--Do not strongly press, scratch, or poke the panel.
--Do not touch the panel with hard objects such as ballpoint pens or metals.

▼ Product Categories：FlexScan, DuraVision FAQ ranking

No.	Question	Category	Date
1	EIZO Video Wall Plugin for Milestone XProtect Tutorial …▼ EIZO Video Wall Plugin for Milestone XProtect Tutorial Videos	DuraVision	November 28, 2024
2	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	FlexScan DuraVision	April 17, 2025
3	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan DuraVision	June 24, 2025
4	Is it ok to setup the monitor on painted surface?	FlexScan DuraVision	January 20, 2015
5	Can the IP decoder display video from multiple cameras …▼ Can the IP decoder display video from multiple cameras connected to an analog encoder?	DuraVision	September 26, 2024
6	Can the IP decoder display video from fisheye camera?	DuraVision	October 31, 2024
7	There is a clicking noise coming from the monitor.	FlexScan DuraVision	January 7, 2022
8	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan	January 5, 2015
9	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	FlexScan
10	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan	July 15, 2022
11	Which type of DVI-D cable should I use for square monit…▼ Which type of DVI-D cable should I use for square monitors?	FlexScan DuraVision
12	Does the power ON/OFF operation shorten backlight life?	FlexScan
13	How can I change the Advanced Settings of Auto EcoView?	FlexScan	July 10, 2019
14	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan	March 17, 2015
15	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan	July 31, 2020
16	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan	February 7, 2023
17	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan	February 17, 2023
18	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	FlexScan	September 13, 2024
19	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan	August 21, 2015
20	Can I connect ACTi's analog encoders to IP decoder…▼ Can I connect ACTi's analog encoders to IP decoders?	DuraVision	October 16, 2025

▼ Product Categories：FlexScan, DuraVision Latest updates

No.	Question	Category	Date
1	Video display issue with certain cameras (Affected prod…▼ Video display issue with certain cameras (Affected products: FDF2304W-IP / FDF4627W-IP)	DuraVision	October 16, 2025
2	IP Decoder is Unable to Display Video from i-PRO Camera…▼ IP Decoder is Unable to Display Video from i-PRO Camera after updating the Firmware of an i-PRO Camera	DuraVision	September 4, 2025
3	When "Extended" is selected in the multi-moni…▼ When "Extended" is selected in the multi-monitor settings, how will the live screen of the IP decoding box be displayed?	DuraVision	December 19, 2024
4	Can I display H.265 video with ONVIF protocol?	DuraVision	November 28, 2024
5	EIZO Video Wall Plugin for Milestone XProtect Tutorial …▼ EIZO Video Wall Plugin for Milestone XProtect Tutorial Videos	DuraVision	November 28, 2024
6	Panasonic Integrated Camera and IP Decoder Compatibilit…▼ Panasonic Integrated Camera and IP Decoder Compatibility	DuraVision	November 6, 2024
7	Can the IP decoder display video from fisheye camera?	DuraVision	October 31, 2024
8	Can the IP decoder display video from multiple cameras …▼ Can the IP decoder display video from multiple cameras connected to an analog encoder?	DuraVision	September 26, 2024
9	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	FlexScan	September 13, 2024
10	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	FlexScan	August 29, 2024
11	Can I connect ACTi's analog encoders to IP decoder…▼ Can I connect ACTi's analog encoders to IP decoders?	DuraVision	October 16, 2025
12	How does the IP decoding box output video signals when …▼ How does the IP decoding box output video signals when I connect two monitors with different resolutions?	DuraVision	April 18, 2024
13	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	FlexScan	February 17, 2023
14	There is a clicking noise coming from the monitor.	FlexScan DuraVision	January 7, 2022
15	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	FlexScan	July 15, 2022
16	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	FlexScan	December 6, 2022
17	"Compatibility Mode" turns on by itself.	FlexScan	April 16, 2021
18	How can I switch input signals with hotkeys using Scree…▼ How can I switch input signals with hotkeys using Screen InStyle?	FlexScan	January 23, 2023
19	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan	July 31, 2020
20	What device name is a USB LAN adapter equipped in a mon…▼ What device name is a USB LAN adapter equipped in a monitor recognized in Windows OS or macOS?	FlexScan	June 29, 2020

Keyword	Order	Show Items
Product Category	Type of Information