Support
FAQs
Q.
RGB high tones (Especially green) are lost when HDMI connection used on the CG3145 / CG319X.
A.
The issue happens when input signal(HDMI) does not have colorimetry information.
In this case, monitors can not convert the input signal correctly, and as a result, RGB high tones (Especially green) are lost.
Here is how to check if HDMI signal has "colorimetry information" or not:
1. Press any of the front buttons (except power button), the operation guide appears on the screen.
2. Select to displays the Setting menu.
3. Select "Signal".
4. Please refer to a screenshot of the Setting menu below.
When input signal does not have colorimetry information, signal Information of OSD shows “SMPTE170M/BT.709”.
If input signal does not have colorimetry information and having this issue, please try following countermeaure:
1. Use a DisplayPort connection instead
2. Try changing the signal/resolution of an signal source device for the monitor to get colorimetry information
3. Please update the firmware (Permanent fix)
Please refer to the link
▼ Product Categories:ColorEdge FAQ ranking
No. | Question | Category | Date |
---|---|---|---|
1 |
ColorEdge |
April 6, 2020 | |
2 |
ColorEdge |
February 7, 2023 | |
3 |
ColorEdge |
||
4 |
ColorEdge |
January 20, 2015 | |
5 |
ColorEdge |
January 7, 2022 | |
6 |
ColorEdge |
||
7 |
ColorEdge |
January 5, 2015 | |
8 |
ColorEdge |
March 17, 2015 | |
9 |
ColorEdge |
July 31, 2020 | |
10 |
ColorEdge |
January 12, 2023 | |
11 |
ColorEdge |
August 21, 2015 | |
12 |
ColorEdge |
August 29, 2024 | |
13 |
ColorEdge |
June 28, 2018 | |
14 |
ColorEdge |
||
15 |
ColorEdge |
March 22, 2019 | |
16 |
ColorEdge |
February 17, 2023 | |
17 |
ColorEdge |
March 5, 2020 | |
18 |
ColorEdge |
||
19 |
ColorEdge |
December 6, 2022 | |
20 |
ColorEdge |
March 10, 2016 |
▼ Product Categories:ColorEdge Latest updates
No. | Question | Category | Date |
---|---|---|---|
1 |
ColorEdge |
September 13, 2024 | |
2 |
ColorEdge |
August 29, 2024 | |
3 |
ColorEdge |
February 17, 2023 | |
4 |
ColorEdge |
January 12, 2023 | |
5 |
ColorEdge |
January 7, 2022 | |
6 |
ColorEdge |
July 15, 2022 | |
7 |
ColorEdge |
December 6, 2022 | |
8 |
ColorEdge |
July 31, 2020 | |
9 |
ColorEdge |
April 6, 2020 | |
10 |
ColorEdge |
March 5, 2020 | |
11 |
ColorEdge |
August 2, 2019 | |
12 |
ColorEdge |
March 22, 2019 | |
13 |
ColorEdge |
February 21, 2019 | |
14 |
ColorEdge |
June 28, 2018 | |
15 |
ColorEdge |
April 6, 2016 | |
16 |
ColorEdge |
March 10, 2016 | |
17 |
ColorEdge |
August 21, 2015 | |
18 |
ColorEdge |
June 11, 2015 | |
19 |
ColorEdge |
May 1, 2015 | |
20 |
ColorEdge |
March 17, 2015 |