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When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.

When using ColorEdge calibrated by ColorNavigator 6/7 and Chrome version.68.0.3440.84 (Win/mac) or later, colors are not displayed correctly.

When using ColorNavigator NX, this phenomenon does not occur.

Example:
Displayed correctly		Not displayed correctly (Please look at the circle with black color)

This issue has been resolved on Google Chrome version.72.0.3626.109 (Win/Mac).
Please check your Google Chrome version and update to newer version if necessary.

If it is impossible to update Google Chrome version, please change the profile policy of ColorNavigator 6/7.
This phenomenon may be solved by changing the profile policy of ColorNavigator 6/7.

In the case of ColorNavigator 6

In the case of ColorNavigator 7

In the case of ColorNavigator 6

1. Quit Google Chrome.

2. Start up ColorNavigator 6, Click “Create a new target” in the main window.

3. Select “Use an existing target” in the target creation method selection window, Click “Next”.

4. Select a target for which you want to change the profile policy from the “Target” pull-down menu, Click “Next”.

5. Click “Customize profile”, in the target name setting window.

6. Uncheck ”Reflect black level in tone curve”, click ”OK”.

7. When you click “Finish”, monitor adjustment will be started.

8. Restart the computer.

Process6:

Uncheck ”Reflect black level in tone curve”.

If you perform validation, check ”Reflect black level in tone curve” and select “Parametric curve” and, go to process 7.

In the case of ColorNavigator 7

1. Quit Google Chrome.

2. Start up ColorNavigator 7, Click “Preference”.

3. Select “Extension” in the left window, and Check “ICC profile detail settings” in the right window.

4. Select “General” in the left window, and Uncheck ”Reflect black level in tone curve”. (Default setting is unchecked.)

5. Click “X” button that is at the top-right corner of the “Preference” window.

6. Select Color Mode in use in the main window, and Click “Calibration”, monitor adjustment will be started.

7. Restart the computer.

Process3:

“Preference” - “Extension”

Process4:

Uncheck ”Reflect black level in tone curve”.

If you perform validation, check ”Reflect black level in tone curve” and select “Parametric curve” and, go to process 5.

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No.	Question	Category	Date
1	How do I properly plug in and unplug the USB Type-C cab…▼ How do I properly plug in and unplug the USB Type-C cable?	ColorEdge	September 13, 2024
2	EIZO software does not run or run slower under Windows …▼ EIZO software does not run or run slower under Windows 11.	ColorEdge	August 29, 2024
3	When monitor is connected to a PC via USB Type-C, the c…▼ When monitor is connected to a PC via USB Type-C, the communication speed of USB devices connected to a USB hub and the monitor built-in wired LAN slows down.	ColorEdge	February 17, 2023
4	When using the HDR supported ColorEdge, the color appea…▼ When using the HDR supported ColorEdge, the color appears washed out or extremely overexposed / bright.	ColorEdge	January 12, 2023
5	There is a clicking noise coming from the monitor.	ColorEdge	January 7, 2022
6	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (Windows).	ColorEdge	July 15, 2022
7	I've been disconnected from the network connected …▼ I've been disconnected from the network connected via the LAN port of the monitor (macOS).	ColorEdge	December 6, 2022
8	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
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10	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	ColorEdge	March 5, 2020
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