FAQ | EIZO CORPORATION

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FAQs

There is a clicking noise coming from the monitor.

This noise is caused by the slight expansion and contraction of the product's structural material

due to changes in room temperature.

It is not a malfunction and does not affect the life of the product or its characteristics.

▼ Model：CG318-4K FAQ ranking

No.	Question	Category	Date
1	There is a clicking noise coming from the monitor.	FlexScan ColorEdge FORIS DuraVision Raptor RadiForce	January 7, 2022
2	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan ColorEdge FORIS DuraVision Raptor RadiForce	April 6, 2020
3	Is it ok to setup the monitor on painted surface?	FlexScan ColorEdge FORIS DuraVision RadiForce	January 20, 2015
4	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan ColorEdge FORIS RadiForce	January 5, 2015
5	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan ColorEdge FORIS	February 7, 2023
6	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan ColorEdge RadiForce	August 21, 2015
7	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
8	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	FlexScan ColorEdge FORIS	March 10, 2016
9	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
10	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
11	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	FlexScan ColorEdge	May 26, 2015
12	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan ColorEdge FORIS	March 17, 2015
13	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015

▼ Model：CG318-4K Latest updates

No.	Question	Category	Date
1	There is a clicking noise coming from the monitor.	FlexScan ColorEdge FORIS DuraVision Raptor RadiForce	January 7, 2022
2	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan ColorEdge FORIS DuraVision Raptor RadiForce	April 6, 2020
3	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
4	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
5	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
6	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	FlexScan ColorEdge FORIS	March 10, 2016
7	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	FlexScan ColorEdge RadiForce	August 21, 2015
8	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015
9	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	FlexScan ColorEdge FORIS	March 17, 2015
10	Is it ok to setup the monitor on painted surface?	FlexScan ColorEdge FORIS DuraVision RadiForce	January 20, 2015
11	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	FlexScan ColorEdge	May 26, 2015
12	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan ColorEdge FORIS RadiForce	January 5, 2015
13	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	FlexScan ColorEdge FORIS	February 7, 2023

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