FAQ | EIZO CORPORATION

Support

FAQs

ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.

When you download the ColorNavigator 7 language pack zip file in Safari, the Safari may automatically extract the file.

To prevent this, please set the following.

1. Launch Safari

2. Go to Safari menu and open “Preferences...”.

3. In General tab, uncheck the Open "safe" files after downloading option.

▼ Product Categories：ColorEdge FAQ ranking

No.	Question	Category	Date
1	Is it ok to setup the monitor on painted surface?	ColorEdge	January 20, 2015
2	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	ColorEdge	January 5, 2015
3	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	ColorEdge
4	Does the power ON/OFF operation shorten backlight life?	ColorEdge
5	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	ColorEdge	August 21, 2015
6	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	ColorEdge
7	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
8	When connecting via HDMI, I cannot set the monitor to i…▼ When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?	ColorEdge	June 3, 2013
9	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via HDMI cable?	ColorEdge	December 9, 2014
10	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
11	How long is the lifetime of an EIZO monitor?	ColorEdge
12	Why does the screen suddenly go blank or not come back …▼ Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?	ColorEdge
13	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
14	How much difference is there between the electromagneti…▼ How much difference is there between the electromagnetic wave emissions of a CRT and that of a LCD?	ColorEdge
15	Why doesn't ColorNavigator recognize a ColorMunki …▼ Why doesn't ColorNavigator recognize a ColorMunki sensor?	ColorEdge
16	What graphics boards support the EV2730Q, EV2736W, CG27…▼ What graphics boards support the EV2730Q, EV2736W, CG277 and CX271?	ColorEdge	December 19, 2014
17	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
18	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015
19	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	ColorEdge	May 26, 2015
20	Why do the software icon's position and the softwa…▼ Why do the software icon's position and the software window's position and size change every time I turn the monitor's power on and off when connected to a PC via DisplayPort?	ColorEdge

▼ Product Categories：ColorEdge Latest updates

No.	Question	Category	Date
1	Does the round part on the top side of EX3 and EX4 ligh…▼ Does the round part on the top side of EX3 and EX4 light up when running measurements?	ColorEdge	August 2, 2019
2	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
3	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
4	RGB high tones (Especially green) are lost when HDMI co…▼ RGB high tones (Especially green) are lost when HDMI connection used on the CG3145 / CG319X.	ColorEdge	June 28, 2018
5	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
6	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
7	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	ColorEdge	August 21, 2015
8	Can I use the monitor in environment with corrosive gas…▼ Can I use the monitor in environment with corrosive gas?	ColorEdge	June 11, 2015
9	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015
10	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	ColorEdge	March 17, 2015
11	Is it ok to setup the monitor on painted surface?	ColorEdge	January 20, 2015
12	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	ColorEdge	May 26, 2015
13	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	ColorEdge	January 5, 2015
14	What graphics boards support the EV2730Q, EV2736W, CG27…▼ What graphics boards support the EV2730Q, EV2736W, CG277 and CX271?	ColorEdge	December 19, 2014
15	What is the difference between a built-in calibration s…▼ What is the difference between a built-in calibration sensor and a built-in correction sensor?	ColorEdge	June 4, 2013
16	When connecting via HDMI, I cannot set the monitor to i…▼ When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?	ColorEdge	June 3, 2013
17	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via HDMI cable?	ColorEdge	December 9, 2014
18	Does the power ON/OFF operation shorten backlight life?	ColorEdge
19	How much difference is there between the electromagneti…▼ How much difference is there between the electromagnetic wave emissions of a CRT and that of a LCD?	ColorEdge
20	The specifications of the mounting screws indicate &quo…▼ The specifications of the mounting screws indicate "M4 x 12". What does this mean?	ColorEdge

Keyword	Order	Show Items
Product Category	Type of Information