• Basic Information
  • FAQs and Compatibility
  • Warranty

FAQs and Compatibility

Product Compatibility

RadiForce

Color Monitors 12MP
RX1270
8MP
RX850
RX840-MG
RX840
MX317W
MX315W
6MP
RX660
RX650
5MP
RX560
4MP
RX440
RX430
MX300W
3.7MP
MX270W
3MP
RX370
RX360
RX350
RX340
RX320
2.3MP
MX243W
MX242W
MX241W
MX240W
MX220W
2MP
RX270
RX250
RX240
RX220
RX211
MX217
MX216
MX215
MX210
1MP
RS110
MX194
MX191
Monochrome Monitors 10MP
GX1030
5MP
GX560
GX550
GX540
GX530
GS521-ST
GS521
GS520
GS510
3MP
GX340
GS320
GX320
GS310
2MP
GX240
GS220
GX220
Quality Control Software & Tools Network QC Management Software
RadiNET Pro
RadiNET Pro Web Hosting
QC Calibration Sensor
UX2 Sensor
UX1 Sensor
Clip-On Swing Sensor G2

Accessories

For RadiForce RadiCS Version Up Kit
RadiCS Client License

Downloads

Brochures

RadiForce general (14.4 MB)

Download

FAQs

Most recent information is displayed first.

No. Date Question
207 April 6, 2020

How to Safely Disinfect and Clean EIZO Products (COVID-19)

Compatibility

Date Subject
January 23, 2019 A USB signal transmission error may occur between some PCs and EIZO monitors when using EIZO software.

Warranty

Product Lifecycle Policy

A “Product Lifecycle Policy” has been defined for RadiCS and RadiNET Pro to ensure that customers can always use the product optimally and with confidence. Customers using RadiCS and RadiNET Pro should review this policy to check which phase of the product lifecycle their version is in. Please consider version up* if customers are using a version that has been after "End of Support".
*Since the current version of RadiNET Pro Version 5 is not compatible with RadiCS Version 4 and eralier, it is necessary to use the same version of RadiCS and RadiNET Pro. Version updates are charged.
 

Version

In RadiCS and RadiNET Pro, the first digit (X) of the version X.Y.Y.Y is the major version and the rest (Y.Y.Y) is the minor version. This policy defines the lifecycle of the major release of the product. We recommend updating immediately to maintain an optimal status for minor updates (e.g. from Version 5.0.12 to Version 5.1.0).
 

Support Lifecycle

In order to allow customers to perform planned updates, Limited Support* is provided for a certain period of time after the end of sales of the software product.
 

 
 *The duration of Limited Support may vary depending on the version.
 
We define the following three phases of support.

"Mainstream" phase

Add support for new RadiForce monitors and new features, and addressing significant defects and vulnerabilities identified during this phase.
 

"Limited Support" phase

This phase begins with the end of sales, and ends with the end of support. We will not add support for new RadiForce monitors and we will not add new features, but we will address significant defects and vulnerabilities identified during this phase. This phase is prepared for customers to make a major update before the end of support. We will announce the date of "End of Support".
 

"End of Support" phase

This phase is after the "End of Support" date. We will not address significant defects and vulnerabilities identified after the "End of Support" date. Customers using the software with this phase should update immediately.
 

Warranty Period

Support period for each version

Major Version Release End of Sales End of Support Current phase
Version 3 September 2007 August 2010 August 2017 End of Support
Version 4 August 2011 December 2019 March 2026 Limited Support
Version 5 November 2018 Announced at least
one year before the
end date of the sale.
 
A period of time
between the "End of
Sales" date and the
"End of Support" date.
Mainstream