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Q.

<Touch Screen (Infrared Optical Imaging Technology)> The cursor moves irregularly or flips.

 

A.

• If the surface or a side of the panel is dirty, clean it.

• Check the setting environment of the monitor. This function does not work correctly under the following conditions.

--The panel surface is subject to direct or indirect sunlight or strong light.

--There is some infrared device near the monitor.

--Monitors are adjacent to each other.

• A touch insensitive point on the panel may be touched.

• Touch the panel with your finger, the supplied touch pen, or a non-reflective object that has no risk of damaging the panel surface. If any of the following is used, the touch panel does not work correctly.

--Object whose surface changes in shape when touching the panel, such as a glove

--Mirror-like reflective object

--Transparent object such as an acrylic one

--Thin-edged object

• If an arm (or other stand) is attached, use the monitor in landscape view mode. If the monitor is used in portrait view mode, the monitor does not work correctly. (This product does not support portrait view mode when an arm (or other stand) is attached.)

• This product supports up to two simultaneous touches (multi-touch support). Since the two sensors at both top corners of the screen are used to detect touches, the monitor may not be able to detect two simultaneous touches precisely depending on their positions.

 

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▼ Product Categories:FlexScan Latest updates

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