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Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?

Some USB 3.0 host controller have a compatibility issue and may not recognize the connected USB devices. In this case, please update the USB 3.0 driver or connect the USB device to the USB 2.0 port of the PC.

EIZO monitor uses the OS default USB driver, and we don't have the update for this issue.

▼ Model：CG275W FAQ ranking

No.	Question	Category	Date
1	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan ColorEdge FORIS RadiForce	April 6, 2020
2	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	FlexScan ColorEdge FORIS
3	There is a clicking noise coming from the monitor.	FlexScan ColorEdge FORIS RadiForce	January 7, 2022
4	Is it ok to setup the monitor on painted surface?	FlexScan ColorEdge FORIS RadiForce	January 20, 2015
5	Does the power ON/OFF operation shorten backlight life?	FlexScan ColorEdge FORIS
6	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan ColorEdge FORIS RadiForce	January 5, 2015
7	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	FlexScan ColorEdge FORIS
8	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
9	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan ColorEdge	July 31, 2020
10	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
11	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
12	Why does the screen suddenly go blank or not come back …▼ Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?	FlexScan ColorEdge FORIS
13	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015
14	Why do the software icon's position and the softwa…▼ Why do the software icon's position and the software window's position and size change every time I turn the monitor's power on and off when connected to a PC via DisplayPort?	FlexScan ColorEdge FORIS
15	How long is the lifetime of an EIZO monitor?	FlexScan ColorEdge FORIS
16	What are the differences between USB Rev1.1 and USB Rev…▼ What are the differences between USB Rev1.1 and USB Rev2.0?	FlexScan ColorEdge FORIS
17	Why doesn't ColorNavigator recognize a ColorMunki …▼ Why doesn't ColorNavigator recognize a ColorMunki sensor?	ColorEdge
18	Why don't images appear when the message "No …▼ Why don't images appear when the message "No signal" is shown on the screen?	FlexScan ColorEdge FORIS
19	Afterimages appear when I continuously display one imag…▼ Afterimages appear when I continuously display one image on screen and change the image to different one, is this a problem?	FlexScan ColorEdge FORIS
20	Can I calibrate ColorEdge monitors with non-EIZO calibr…▼ Can I calibrate ColorEdge monitors with non-EIZO calibration sensors such as the Eye-One series, Spyder or others?	ColorEdge

▼ Model：CG275W Latest updates

No.	Question	Category	Date
1	There is a clicking noise coming from the monitor.	FlexScan ColorEdge FORIS RadiForce	January 7, 2022
2	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	FlexScan ColorEdge	July 31, 2020
3	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	FlexScan ColorEdge FORIS RadiForce	April 6, 2020
4	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
5	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
6	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
7	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015
8	Is it ok to setup the monitor on painted surface?	FlexScan ColorEdge FORIS RadiForce	January 20, 2015
9	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	FlexScan ColorEdge FORIS RadiForce	January 5, 2015
10	What is the difference between a built-in calibration s…▼ What is the difference between a built-in calibration sensor and a built-in correction sensor?	ColorEdge	June 4, 2013
11	Does the power ON/OFF operation shorten backlight life?	FlexScan ColorEdge FORIS
12	The specifications of the mounting screws indicate &quo…▼ The specifications of the mounting screws indicate "M4 x 12". What does this mean?	FlexScan ColorEdge FORIS
13	Do letters look smaller on a high resolution monitor th…▼ Do letters look smaller on a high resolution monitor than a low resolution monitor?	FlexScan ColorEdge FORIS
14	Can I connect two PCs to a monitor?	FlexScan ColorEdge FORIS
15	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	FlexScan ColorEdge FORIS
16	Do ghost images occur when displaying moving pictures o…▼ Do ghost images occur when displaying moving pictures on EIZO LCD monitors?	FlexScan ColorEdge FORIS
17	Afterimages appear when I continuously display one imag…▼ Afterimages appear when I continuously display one image on screen and change the image to different one, is this a problem?	FlexScan ColorEdge FORIS
18	What type of monitor should I buy for reduced eye strai…▼ What type of monitor should I buy for reduced eye strain and fatigue?	FlexScan ColorEdge FORIS
19	How long is the lifetime of an EIZO monitor?	FlexScan ColorEdge FORIS
20	Which should I turn on first, the monitor or the comput…▼ Which should I turn on first, the monitor or the computer?	FlexScan ColorEdge FORIS

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