FAQ | EIZO CORPORATION

Support

FAQs

When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?

Maximum resolution of the ColorEdge CG276, CG246, CX270 and CX240 connecting via HDMI is 1920x1080. To set 2560x1440 or 1920x1200, please connect via DVI or DisplayPort.

▼ Product Categories：ColorEdge FAQ ranking

No.	Question	Category	Date
1	Is it ok to setup the monitor on painted surface?	ColorEdge	January 20, 2015
2	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	ColorEdge	April 6, 2020
3	Why doesn't the "Auto adjustment button"…▼ Why doesn't the "Auto adjustment button" work properly?	ColorEdge
4	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	ColorEdge	January 5, 2015
5	Does the power ON/OFF operation shorten backlight life?	ColorEdge
6	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	ColorEdge	July 31, 2020
7	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	ColorEdge	August 21, 2015
8	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
9	When I connect a USB cable to EIZO monitors, they indic…▼ When I connect a USB cable to EIZO monitors, they indicate "EIZO USB HID Monitor". Is this a problem?	ColorEdge
10	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
11	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	ColorEdge	March 5, 2020
12	Why does the screen suddenly go blank or not come back …▼ Why does the screen suddenly go blank or not come back on after wake up from stand by, when connecting to a Lenovo PC via DiaplayPort?	ColorEdge
13	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
14	How much difference is there between the electromagneti…▼ How much difference is there between the electromagnetic wave emissions of a CRT and that of a LCD?	ColorEdge
15	How long is the lifetime of an EIZO monitor?	ColorEdge
16	When connecting via HDMI, I cannot set the monitor to i…▼ When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?	ColorEdge	June 3, 2013
17	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
18	What graphics boards support the EV2730Q, EV2736W, CG27…▼ What graphics boards support the EV2730Q, EV2736W, CG277 and CX271?	ColorEdge	December 19, 2014
19	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	ColorEdge	March 17, 2015
20	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	ColorEdge	May 26, 2015

▼ Product Categories：ColorEdge Latest updates

No.	Question	Category	Date
1	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
2	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	ColorEdge	April 6, 2020
3	Which chemicals are safe for disinfecting and cleaning …▼ Which chemicals are safe for disinfecting and cleaning monitors and accessories?	ColorEdge	March 5, 2020
4	Does the round part on the top side of EX3 and EX4 ligh…▼ Does the round part on the top side of EX3 and EX4 light up when running measurements?	ColorEdge	August 2, 2019
5	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
6	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
7	RGB high tones (Especially green) are lost when HDMI co…▼ RGB high tones (Especially green) are lost when HDMI connection used on the CG3145 / CG319X.	ColorEdge	June 28, 2018
8	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
9	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
10	The monitor connected via DisplayPort does not show any…▼ The monitor connected via DisplayPort does not show any image.	ColorEdge	August 21, 2015
11	Can I use the monitor in environment with corrosive gas…▼ Can I use the monitor in environment with corrosive gas?	ColorEdge	June 11, 2015
12	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015
13	Why the monitor displays wrong color and non-smooth ton…▼ Why the monitor displays wrong color and non-smooth tone when connecting Mac via Mini DisplayPort cable?	ColorEdge	March 17, 2015
14	Is it ok to setup the monitor on painted surface?	ColorEdge	January 20, 2015
15	Why is the screen distorted on the right edge of the mo…▼ Why is the screen distorted on the right edge of the monitor when connected to Mac Pro (Late 2013) via DisplayPort?	ColorEdge	May 26, 2015
16	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	ColorEdge	January 5, 2015
17	What graphics boards support the EV2730Q, EV2736W, CG27…▼ What graphics boards support the EV2730Q, EV2736W, CG277 and CX271?	ColorEdge	December 19, 2014
18	What is the difference between a built-in calibration s…▼ What is the difference between a built-in calibration sensor and a built-in correction sensor?	ColorEdge	June 4, 2013
19	When connecting via HDMI, I cannot set the monitor to i…▼ When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?	ColorEdge	June 3, 2013
20	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	ColorEdge	July 31, 2020

Keyword	Order	Show Items
Product Category	Type of Information