FAQ | EIZO CORPORATION

Support

FAQs

The installation message of JAVA runtime appears when I connect the DTP94/DTP94B colorimeter to the Mac with Mac OS X 10.7 or later.

The Mac OS X 10.7 (or later) does not contain JAVA runtime in the initial state. As a result the installation message of JAVA runtime appears when you connect the DTP94/DTP94B colorimeter using JAVA runtime to the Mac first, please install JAVA runtime. After the installation of JAVA runtime to the Mac, the installation massage does not appears when connecting the DTP94/DTP94B colorimeter. ColorNavigator Ver.6 stops working when installing noted above. Please run ColorNavigator Ver.6 again after the installation of JAVA runtime.

▼ Model：CX240 FAQ ranking

No.	Question	Category	Date
1	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	ColorEdge	April 17, 2025
2	Is it ok to setup the monitor on painted surface?	ColorEdge	January 20, 2015
3	There is a clicking noise coming from the monitor.	ColorEdge	January 7, 2022
4	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	ColorEdge	January 5, 2015
5	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	ColorEdge	February 7, 2023
6	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
7	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
8	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
9	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
10	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015
11	Why doesn't ColorNavigator recognize a ColorMunki …▼ Why doesn't ColorNavigator recognize a ColorMunki sensor?	ColorEdge
12	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
13	Can I calibrate ColorEdge monitors with non-EIZO calibr…▼ Can I calibrate ColorEdge monitors with non-EIZO calibration sensors such as the Eye-One series, Spyder or others?	ColorEdge
14	What is the difference between a built-in calibration s…▼ What is the difference between a built-in calibration sensor and a built-in correction sensor?	ColorEdge	June 4, 2013
15	When connecting via HDMI, I cannot set the monitor to i…▼ When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?	ColorEdge	June 3, 2013
16	ColorNavigator has a show pattern function. What does e…▼ ColorNavigator has a show pattern function. What does each pattern mean?	ColorEdge
17	What is the CAL alert function?	ColorEdge
18	Can I generate monitor profiles with ColorNavigator?	ColorEdge
19	Does ColorNavigator support ColorMunki?	ColorEdge
20	Why is the media white point tag in the color profile m…▼ Why is the media white point tag in the color profile made with ColorNavigator always set at D50?	ColorEdge

▼ Model：CX240 Latest updates

No.	Question	Category	Date
1	There is a clicking noise coming from the monitor.	ColorEdge	January 7, 2022
2	When connecting Mac (2018 or later) to an monitor with …▼ When connecting Mac (2018 or later) to an monitor with DVI input, screen flicker occurs or no image displayed.	ColorEdge	July 31, 2020
3	How to Safely Disinfect and Clean EIZO Products (COVID-…▼ How to Safely Disinfect and Clean EIZO Products (COVID-19)	ColorEdge	April 17, 2025
4	ColorNavigator 7 language pack (zip file) automatically…▼ ColorNavigator 7 language pack (zip file) automatically extracted when downloaded.	ColorEdge	March 22, 2019
5	When using ColorEdge calibrated by ColorNavigator 6 and…▼ When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.	ColorEdge	February 21, 2019
6	In some applications, tone characteristics and the colo…▼ In some applications, tone characteristics and the color of the image are not displayed correctly causing low tones to appear lost.	ColorEdge	April 6, 2016
7	Why the signal error is displayed and there are no imag…▼ Why the signal error is displayed and there are no image on the screen, when playing Blu-ray video on the player device connected via HDMI?	ColorEdge	March 10, 2016
8	Why doesn't ColorNavigator Ver.5 start in multi-m…▼ Why doesn't ColorNavigator Ver.5 start in multi-monitor environment?	ColorEdge	May 1, 2015
9	Is it ok to setup the monitor on painted surface?	ColorEdge	January 20, 2015
10	Why EIZO software such as ScreenManager Pro or ColorNav…▼ Why EIZO software such as ScreenManager Pro or ColorNavigator cannot recognize the EIZO monitor connected to the USB 3.0 port of the PC?	ColorEdge	January 5, 2015
11	What is the difference between a built-in calibration s…▼ What is the difference between a built-in calibration sensor and a built-in correction sensor?	ColorEdge	June 4, 2013
12	When connecting via HDMI, I cannot set the monitor to i…▼ When connecting via HDMI, I cannot set the monitor to its native resolution but I can set it to 1920x1080. Why?	ColorEdge	June 3, 2013
13	Monitor shows incorrect color and non-smooth tone when …▼ Monitor shows incorrect color and non-smooth tone when connecting Mac via HDMI cable.	ColorEdge	February 7, 2023
14	The installation message of JAVA runtime appears when I…▼ The installation message of JAVA runtime appears when I connect the DTP94/DTP94B colorimeter to the Mac with Mac OS X 10.7 or later.	ColorEdge	September 20, 2013
15	Can I generate monitor profiles with ColorNavigator?	ColorEdge
16	Can I calibrate ColorEdge monitors with non-EIZO calibr…▼ Can I calibrate ColorEdge monitors with non-EIZO calibration sensors such as the Eye-One series, Spyder or others?	ColorEdge
17	If I use a ColorEdge monitor with ColorNavigator, can I…▼ If I use a ColorEdge monitor with ColorNavigator, can I simulate the colors of printed materials on the screen?	ColorEdge
18	Does ColorNavigator support ColorMunki?	ColorEdge
19	What is the CAL alert function?	ColorEdge
20	Why does the resolution warning message appear in Color…▼ Why does the resolution warning message appear in ColorNavigator even though my monitor's resolution is the recommended one?	ColorEdge

Keyword	Order	Show Items
Product Category	Type of Information